Our Service

WHAT WE OFFER

Here are the key functions of a call center.

Customer Support

PCS has experienced customer care agents that can help your team manage high call volumes, international customer care, and a variety of customer requests and needs. Our inbound call center solutions let you offer your customers best-in-class service, whenever they need it. Not only does this set you apart from your competitors and improve customer satisfaction, but it also allows you to build stronger customer relationships while reducing overhead operating costs.

Technical Assistance

Technology today has made the planet a whole lot smaller, in today’s business environment, outsourcing technical support is a popular option for any business looking to reduce costs and with PCS your company can benefit by outsourcing your Tech support service with us. We can help you offer the excellent service and support your clients expect, all while saving you time, money, and hassle.

Order Processing

In any business fulfilling customer orders are as important as acquiring the customer itself. Whether you are selling a product or providing a service, it becomes necessary to quickly process your customers’ orders.

Order processing is an important link in any sales process and with PCS you will be one step ahead of your competition in generating new business and also strengthening existing client relationships with our highly skills customer service rep.

Cross-Selling & Up-Selling

Up-Selling is a sales technique where customers will be offered a recommendation or another product or service in addition to one they are currently buying. Cross-selling is a technique where the seller will offer to add a related item or integrated service alongside the one already being sold. These method can increase your sells up to 40% per call. Both techniques not only provide additional revenue and sales for your company, but they also provide valuable recommendations and products for your customers to enhance their experience.

Multilingual Support

With Our bilingual customer service, your bilingual customers will see just how dedicated you are to their satisfaction. Even if a Spanish-speaking customer can also speak English, giving them the option of speaking in their first language could be what convinces them your business is worth the money. Your bilingual-speaking and Spanish-only speakers will be able to experience the same level of customer service that all your English-only speaking customers do. There’s no greater gift you can give your customers or potential customers than helping them feel understood and valued.

Live Chat & Support

Customers report 80-90% success rate when using PCS’s live chat, which help increase their overall satisfaction with your brand. We provide:

Easy chat implementation to any website
Agents available to support your online visitors 24/7
Real-time visitor shopping insights
Agents who are trained to up-sell your products or services

With all these benefits, there’s no reason not to add live chat services to your website!